How to Delete Your Account and Data

1. Send an account deletion request

HHM Custom Homes LLC operates HHM Core PM. Email chrishines@hhmcustomhome.com from the email used for your account. Use the subject "HHM Core PM account deletion". Include your name, company, and whether you want to delete your own account, close the company account, or delete particular personal data. You can request deletion even if you cannot sign in. Do not include passwords.

We confirm your identity and authority and clarify the records covered by your request. A company administrator must be involved when the request affects company-owned customer or project data.

2. Review Billing and People in the app

If you manage the company, open Billing to cancel a paid subscription in the Stripe portal. Cancellation takes effect at the end of the billing period and does not delete records. In People, company administrators can remove a team member's access. Team members should ask their administrator to remove access and email support for personal-data deletion.

People removal ends Core PM access. The administrator's Unfinished account removals panel shows remaining sign-in cleanup and HHM Connect removal. If removal is not confirmed, the administrator must review HHM Connect staff settings and check the result again. Checking reads access status; it does not remove an account at a connected service. Removing app access does not delete all company data.

3. What is deleted or anonymized

A personal account deletion request with identity confirmed covers your sign-in account, personal profile information, device notification details, and personal data that we handle for your account and can lawfully remove. For a company closure request approved by the company, we also review company project files, jobs, estimates, photos, documents, measurements, leads, contacts, and messages for deletion or anonymization. We work with the affected services on cleanup.

What is kept and why

Removing a team member does not erase the company's project history or customer records. The company continues to control those records. We remove or anonymize personal identifiers where appropriate. We keep records required for taxes, accounting, legal obligations, or disputes, limited to those purposes. Stripe and independently connected services handle their own legally required records. Disconnecting a connection does not delete its separate account at that service.

Deletion timeline

We delete or anonymize personal data covered by a deletion request after we confirm your identity within 30 days, except the retained records described above. We will clarify any company authority or identity information needed to complete your request. Contact support if you need an export before deletion. Subscription cancellation and access revocation have their own timing, as explained above.

Help with a deletion request

Email chrishines@hhmcustomhome.com from your account email for support or privacy requests. You can also contact Chris Hines at chrishines@hhmcustomhome.com.