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Answer calls with your company receptionist.
After phone setup, HHM Intelligence Receptionist answers using your business details and saved responses.
Phone, text, email and push
Phone and messages for customer follow-up.
Keep calls and messages with the customer, and send requested transfers to the right teammate.
Your business numberReceptionist follows your call rulesAvailable appointment, if offeredPerson requested? Your chosen team memberCall history with the lead
How it works
Choose your HHM Connect business phone settings.
Set up your business phone. Choose the number, call routing, availability, and receptionist rules.
Route each call. HHM Connect follows the rules you save.
Send or answer messages. Write a text or email, or answer the routed call after reviewing any draft.
See conversation history. Participants see available history and choose their own notifications.
When a customer calls
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Capture the inquiry and offer a visit.
The receptionist uses your booking rules and available times; your office reviews the inquiry and appointment.
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Reach the right person during working hours.
Requested transfers try up to four assigned numbers, primary then backup; whoever answers presses 1 to accept.
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See the call history with the lead.
Your team reads the summary and chooses the follow-up.
You choose who the receptionist transfers to, for what
Send callers to the teammate who handles their question.
Choose each person's call types and working hours; requested transfers follow those choices.
New teammates start with transfers off. Use their directory number or a separate work number.
Team member call routingChoose calls and availability per person
New team members start with transfers off. These choices do not change their app permissions.
Call from your business number
Choose how to call
Call with your connected business number or open the contact in your device's calling app.
The lead keeps the customer details and call history for follow-up.
Prepare outbound calls with HHM Intelligence
Review HHM Intelligence's follow-up drafts and talking points before calling.
Customer permissions and opt-outs still apply to messages and follow-up.
HHM Intelligence Receptionist service needs separate pricing and setup on every plan. Starter, Growth and Pro include business phone access after connection. Portal Basic and All-Inclusive need a separate HHM Connect add-on. Phone number and call usage costs are shown before you turn it on. Review plan availability.
Text and email from the same conversation
Keep the conversation moving
Send a text or email to a teammate, client, or trade partner from Chat.
Review the message and customer permission before sending; opt-outs block follow-up.
Know what the customer will receive
Preview your company-branded email or text before sending.
The lead keeps the channel, time, and send status.
Push notifications
An update reaches this device
Get updates on your device even when the tab is closed.
Choose the updates you receive in your account. Read the notification guide.
Come back to the notification center
Open a notification to return to the work; updates stay in the notification center.
Send team announcements on Growth and above.
Phone and messaging questions
Do I need a new phone number?
Use an existing company number or add one. Number and usage costs appear before you turn it on.
Who gets transferred calls?
Requested transfers reach assigned teammates during their working hours, trying primary numbers before backups. Whoever answers presses 1 to accept.
Can clients and trades get texts?
Send Text or Email from Chat. Customer permission and opt-outs are respected.
Will my crew get push notifications?
Each person turns on device notifications and chooses their updates. Updates also stay in the notification center.
Phone & Receptionist setup
$497 one-time
Free with All-Inclusive annual billing.
See what is included in Phone & Receptionist setup