Support and Contact
Last updated October 6, 2026
How it works
Find help with your account, project, or privacy request.
Sign in to open the Help Center and the tools for your account.
Find the article. Open Help and search for the task you want to complete.
Follow the steps. Open the screen named in the article and work through the steps.
Check your access. Your plan, role and project assignment control what you can open.
Contact support. Send the screen name and relevant job details with your question.
Help Center explains the steps.
How to get help
HHM Custom Homes LLC operates HHM Core PM. Email chrishines@hhmcustomhome.com for support. Open the help center after signing in for product instructions. If your company has a community in HHM Connect, use its Communities area for general discussion; ask your administrator for access. For private account or billing questions, use email rather than a community post.
Do not send support requests to the business receptionist. It routes contractor/customer calls and appointments, rather than handling product support.
What to include in your request
Include your account email, company name, the page or feature involved, what you expected, what happened, and when it happened. Add steps to reproduce it and a screenshot if helpful. Remove unrelated customer information. Never send passwords, full card numbers, sign-in links, or connection passwords.
I cannot sign in
Check that you are using the email invited to your company. On Sign in, choose the email-link option if needed and check spam folders. Ask your company administrator whether your access is active. Email support from your account address if you still cannot sign in.
How do I change my plan?
Company administrators can open Billing to review the current plan and available changes. If you are a team member, ask your company administrator to make the change.
How do I cancel?
A company administrator can open Billing and the Stripe customer portal to cancel. Cancellation takes effect at the end of the billing period. It does not delete your account or company records.
How do I export data?
Ask your company administrator to use available project or record exports. For an account or personal-data export, email chrishines@hhmcustomhome.com with the records you need. We verify your identity and authority before providing company information.
How do I delete my account?
Email chrishines@hhmcustomhome.com from your account email and request account and personal-data deletion. Company administrators can remove team access in People, but that is separate from deletion of company records. Read How to delete your account and data for details.
How do I report a problem?
Email support with the feature, time and steps that caused the problem. If you suspect unauthorized access or a privacy issue, say so in the subject and avoid posting sensitive details in a community. Use the help center to check the instructions for that feature.